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How to hire: A Customer Support Representative in the PropTech Industry

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Our partner is a leading online property auction marketplace that works with estate agents and auctioneers.

Their technology means that buyers and sellers can reserve or exchange properties online. Their technology is integrated into many leading agents and auctioneer websites, meaning that whether their customers are looking to buy or sell a property you can access an online auction 24/7.

Recruitment project team

Renee Orr is a Recruitment Consultant on deverellsmith’s National Estate Agency team, bringing 2 years of experience in property recruitment. Specialising in the Estate Agency and PropTech industries, Renee has successfully supported a wide range of clients in securing top talent. Her expertise spans roles across both sectors, ensuring she delivers tailored recruitment solutions that meet the unique needs of each business.

Renee is dedicated to providing a high level of service, helping her clients attract the best candidates in the market while building strong, lasting relationships.

Recruitment project breakdown

Our partner, a leading online property auction marketplace that collaborates with estate agents and auctioneers, was experiencing growth across all areas of the business. As a result, they sought to expand their team with a new hire who could handle enquiries, while providing essential support to the customer success and sales teams. This role was pivotal in ensuring smooth operations and helping the company maintain its high standards of service during its continued expansion.

The recruitment project solution

A consultative approach: Before beginning her search, Renee met with our partner to gain a clear understanding of the skills and personality traits required for the role. The client emphasised the need for someone confident in managing stakeholder relationships and comfortable handling phone communications, as this person would serve as the company’s first point of contact. Renee carefully mapped out the market to identify candidates who aligned with these specific criteria.

Market mapping: Renee utilised LinkedIn's premium talent solution and leveraged her connections within the industry to map the market to find top potential candidates for the role. She identified individuals with the relevant experience and skill set, reaching out to them to pitch the role directly to them. Renee shortlisted three promising candidates and personally met with each one to ensure they were a strong fit before presenting them to the client.

Results

  • Our partner interviewed 2 out of the 3 candidates Renee presented and one of them got offered the job.

  • The search project was completed in the agreed timescales and the client was highly satisfied with the results.

Could your business benefit from the above results? If you're looking to hire, get in touch via the form below!