Accommodation Co-ordinator (PBSA)

Posted 09 May 2022
Salary£27000 - £28000 per annum + + Discretionary Bonus
LocationCity of London
Job type Permanent
DisciplineReal Estate Management, Operations & Service Delivery
ReferenceDS290322_1652169954
Contact NameRoss McEwan

Job description

Key Accountabilities

Customer Support

  • Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs
  • Provide 'front of house' services at the property as required
  • Provide effective monitoring and management of residents including arrears, behaviour issues, maintenance and damage
  • Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures
  • Ensure compliance, security and integrity of customer data
  • Receive and process front office payments and invoices
  • Complete customer check-ins/outs and other resident processes in a timely and accurate manner in line with the core operating procedures
  • Exercise initiative in providing excellent customer service, liaising effectively with Managers and other Colleagues

Sales Activity

  • Contribute to the delivery of the key performance indicators within the company (Asset management, Stakeholder Engagement, Customer Engagement, NOI, Occupancy)
  • Process and respond to sales enquiries in a timely manner
  • Perform viewings for customers in line with the core operating procedures
  • Attend information events and fairs to provide information to potential customers
  • Co-ordinate with Managers on property merchandising and marketing collateral within the city i.e. Show flats, exterior banners, site hoardings, reception areas, social media etc
  • To implement and support the companies branded marketing campaigns

Facilities Administration

  • Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks and complete all resultant actions in accordance to the core operating procedures
  • Undertake scheduled flat inspections and recording of same. Complete all resultant actions in a timely manner to include customer charges, liaison with maintenance and cleaning support functions
  • Record, log and monitor any maintenance issues that may arise within the property and liaise with the facilities team to ensure their timely repair
  • Adhere to companies operating processes, business systems and standards
  • Support in monitoring compliance with Planned and Reactive Maintenance procedures, such that buildings are safe for both our residents and colleagues
  • Update Property Documentation Files as required
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