Assistant Building Manager - BTR (North London)

Posted 09 March 2023
Salary£32000 - £34000 per annum + company bonus, career progression
LocationTottenham
Job type Permanent
DisciplineProperty Management & Operations
ReferenceDS_1678375655
Contact NameRoss McEwan

Job description

ROLE OBJECTIVE

The purpose of the role is to assist and support in all areas of the operational business, providing excellent support and administration service to the Building Manager, as well as liaising with external customers and contractors, stakeholders, and other internal teams.

To complete a range of ad-hoc support and administrative tasks as well as offering suggestions to continually improve the business and the service we offer.

KEY RESPONSIBILITIES

  • Support the Building Manager and leasing administration team.

  • Support the Lease & contract coordinator with deal sheets during busier periods and

    launches of new assets.

  • Support the Lease & contract coordinator with on boarding of all new deals and renewals

    on referencing system and relevant databases.

  • Support the Lease & contract coordinator with ensuring all customers pay holding fee,

    subject to exemptions pre-approved by Management during busier periods and launches of new assets.
  • Assist and ensure, all referencing is completed in a timely manner.
  • Assist and ensure, all pre move in checklists and check out lists have been adhered to.
  • Ensuring customers who have opted for Reposit are eligible subject to results from referencing process and/or upfront payments. If no longer eligible, informing the Building Manager to communicate this to the prospective customer.
  • Take calls and email enquiries from prospective tenants and book in viewings.
  • Undertake in-person viewings.
  • Dealing with ad-hoc renters enquiries via phone, email, or portal reporting.

  • Instructing reactive maintenance works reported by renters on FixFlo system and keep

    tenants updated on progress of works.
  • Liaising with contractors on day-to-day maintenance issues to ensure works are undertaken in a timely manner and to standard required.
  • Assist Building Manager in chasing renewals for existing tenants.

  • Use inventory hive system to undertake check-in and check-out inspections and liaise with

    Building Manager on dilapidation works identified.
  • Assist Building Manager with instructing and managing end of tenancy works.
  • Undertake tenant move ins as and when required.
  • Liaise with contractors on any PPM works instructed by Building Manager.
  • General cover for Residents hosts as and when required.