Assistant Community Manager

Posted 08 July 2024
Salary£35000 - £37000.00 per annum + Bonus
LocationGreenwich
Job type Permanent
DisciplineProperty Management & Operations
ReferenceBBBH33033_1720443057
Contact NameJonathan Catt

Job description

Job Title: Community Supervisor - Coworking

Location: East London

Working Hours: Monday - Friday

A chance to join one of Europe's largest and most innovative regeneration projects in East London. This vibrant development features 17,000 new homes, blending culture, community, and modern architecture along the scenic Thames River. The company has been driving this transformative vision since 2013. As a bold, entrepreneurial organization, they thrive on taking risks and pushing boundaries to create a unique urban experience.

Job Description:

Role Summary: Oversee the daily operations and administration of the Design District community and coworking spaces. Lead and motivate the Community team to provide exceptional service and support.

Main Responsibilities:

Operations and Administration:

  • Manage daily operational and administrative tasks.
  • Handle tenant and member queries, ensuring excellent customer service.
  • Oversee community management software (Nexudus), ensuring effective use and troubleshooting.
  • Update and implement policies, procedures, and system settings.
  • Coordinate with accounting for billing and client accounts.
  • Manage inventory and order supplies.
  • Oversee additional revenue streams, like meeting room bookings.
  • Report building defects and maintenance issues.
  • Curate and execute community events with the General Manager.
  • Track expenses and manage budgets.
  • Handle EPOS setup and administration.

Community Management:

  • Supervise the Community team, ensuring a welcoming and supportive environment.
  • Provide accurate information about facilities and services.
  • Coordinate tenant and member onboarding and handovers.
  • Address and resolve tenant and member issues promptly.
  • Collaborate with the Marketing team on community initiatives.

Service Delivery:

  • Act as a key ambassador for the community and coworking spaces.
  • Lead daily team briefings and ensure tasks are completed timely.
  • Maintain adequate staffing for reception and coworking areas.
  • Promote and support coworking membership sales.
  • Handle escalated complaints and provide AV equipment assistance.

Feedback and Reporting:

  • Gather data on tenant and member experiences to improve retention.
  • Conduct community surveys and report on needed changes.
  • Manage and report on complaints and conduct exit interviews.
  • Develop NPS surveys for quarterly feedback.

Teamwork and Development:

  • Line manage Front of House and Spaces Coordinator, overseeing their development.
  • Assist in recruiting, onboarding, and training new team members.
  • Collaborate with other departments on events and new offers.
  • Deputize for the General Manager during absences.

Health and Safety:

  • Promote health and safety best practices, including COVID-19 protocols.

About You:

  • Understanding of place, culture, brand, and design.
  • Welcoming and proactive attitude.
  • Ability to multitask and manage time effectively.
  • Strong team player fostering a positive work environment.

If this sounds of interest, please submit your Cv and I look forward to chatting to you.

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