Job description
Key Responsibilities:
Customer Support
- Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs
- Provide 'front of house' services at the property as required
- Provide effective monitoring and management of residents including arrears, behaviour issues, maintenance and damage
- Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures
- Ensure compliance, security and integrity of customer data
- Receive and process front office payments and invoices
- Complete customer check-ins/outs and other resident processes in a timely and accurate manner in line with the core operating procedures
- Exercise initiative in providing excellent customer service, liaising effectively with Managers and other Colleagues
Sales Activity
- Contribute to the delivery of the key performance indicators within the company (Asset management, Stakeholder Engagement, Customer Engagement, NOI, Occupancy)
- Process and respond to sales enquiries in a timely manner
- Perform viewings for customers in line with the core operating procedures
- Attend information events and fairs to provide information to potential customers
- Co-ordinate with Managers on property merchandising and marketing collateral within the city i.e. Show flats, exterior banners, site hoardings, reception areas, social media etc
- To implement and support the companies branded marketing campaigns
Facilities Administration
- Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks and complete all resultant actions in accordance to the core operating procedures
- Undertake scheduled flat inspections and recording of same. Complete all resultant actions in a timely manner to include customer charges, liaison with maintenance and cleaning support functions
- Record, log and monitor any maintenance issues that may arise within the property and liaise with the facilities team to ensure their timely repair
- Adhere to companies operating processes, business systems and standards
- Support in monitoring compliance with Planned and Reactive Maintenance procedures, such that buildings are safe for both our residents and colleagues
- Update Property Documentation Files as required
Job has Expired