Building Manager - BTR

Posted 11 October 2022
Salary£38000 - £45000 per annum + 10% bonus
LocationCity of London
Job type Permanent
DisciplineReal Estate Management, Operations & Service Delivery
Referenceds12_1665570251
Contact NameRoss McEwan

Job description

The Building Manager is a crucial role in the successful management, operations and resident experience for any residential development. You will support in all areas of the operational business, providing excellent support and administration service to the residents, as well as liaising with external customers and contractors, stakeholders, and other internal teams.

Key tasks:

Customer service

  • Creating good resident relationships (existing and prospective) by sending regular updates and communication in a professional manner.
  • Formulating action plans for all ongoing resident issues until a resolution is achieved.
  • Welcoming all new residents to the property, registering new applicants on our IT system; taking enquires from prospective or existing residents and matching with them properties suitable to their needs.

Property Management

  • Work with the Procurement Manager to review soft and hard FM contracts and monitor contract performance.
  • Seek appropriate support from surveyors and specialist contractors where necessary to diagnose and resolve complex repair issues.
  • Deal with any anti-social behaviour issues as and when they arise and in line with Way of Life policy

Job Specification:

  • Carry out internal and external communal inspections and complete and file inspection reports for future reference.
  • Work with the management team to formulate a long-term plan for the buildings you manage.
  • Ensure communal, internal, and external areas are clean, safe and well maintained by working with the contractors or cleaners as required. You will be expected to manage contractors as part of your role.
  • Staff Management
  • Managing on-site staff, ensuring key day-to-day tasks are completed and daily handover undertaken.
  • Manage rota for on-site staff, arranging cover for annual/sick leave where requirement and submitting information for payroll
  • Arrange ongoing training for on-site staff and undertake annual performance reviews.

New Development

  • Manage defects process, reporting and recording all defects cases to ensure a satisfactory outcome of us and our residents.

Health & Safety

  • Maintain 100% compliance for electric, FRAs, personal safety device usage, legionella testing.
  • Report near misses and incidents in line with business H&S procedures.
  • Ensure all voids are H&S compliant (i.e., electrical safety cert, EPCs, smoke alarm testing).

Budget Management

  • Approve invoices for all completed works to ensure contractors are paid swiftly on receipt of invoice.
  • Manage day to day expenditure to ensure it is in line with Op-Ex budget and draft budgets following stabilisation of asset.
  • Manage dilapidation's and deposit deductions following check out inspection with assistance of lettings admin/on site staff.
  • Creating a specification for void works, establishing costs and timescales for works.

Lettings

  • Taking payments, rent, move in monies and fees, checking all deposits are registered.
  • Managing the lettings and offer process from end to end, including arranging and undertaking viewings and checking in appointments with residents and agents
  • Handling multiple offers and confirming offer details to residents
  • Conducting market research to identify local trends and market rents and acting on all feedback after viewing to ensure required improvements are made.
  • Ensure all our advertisements are up to date and refreshed on a regular basis
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