Client Manager - Property Management

We have been instructed to find one of our large estate agency clients a Client Manager to manage one of their Single Family Home client's properties throughout the UK.

The company has a network of over 60 branches, together with asset and property managers, and provides an account-managed single point of contact service for developers and investors in the build-to-rent, single-family housing, lettings, and offshore markets, irrespective of portfolio size and geographical location.

Now, we're happy to offer you an opportunity to join their dynamic team as a Client Manager. This is a full-time, permanent position located in our Manchester or Derby office. You'll enjoy a standard workweek of 37.5 hours, Monday to Friday, 9am to 5.30pm. The salary ranges from £28,000 to £35,000 depending on experience.

Responsibilities and Deliverables:

• Ensure the operational performance of the property management team meets and exceeds client expectations across the portfolio of properties.
• Act as the main point of contact and ambassador for clients, aligning their interests and culture and ensuring exceptional service delivery.
• Develop and maintain meaningful relationships with clients to better understand their needs and provide a high standard of service.
• Drive a customer-centric approach to operational management
• Conduct property inspections to ensure quality service delivery and manage stakeholders' expectations.
• Identify and capitalise on asset management and value-add opportunities across the portfolio.
• Ensure periodic reports are submitted and presented in accordance with the PMA.
• Lead, manage and mentor the property management team.

Required Qualifications, Skills, and Experience:

• Commercially astute with previous experience managing residential portfolios.
• Demonstrated leadership skills and emotional intelligence in leading multidisciplinary, high-performing teams.
• Capable decision-maker with a proactive attitude and problem-solving abilities.
• Knowledge and experience in property mobilisation.
• Risk management experience, operating within a regulated environment and effectively managing risk.
• Sound understanding of property, facilities, and estate management sector, with expertise in landlord and tenant relations, asset management, leasing, and property management.
• Ability to handle complex and varied workloads in challenging situations.
• Strong property and leasing knowledge, including legislation relating to residenital property management.
• Excellent influencing and change management skills.
• Highly motivated self-starter with a drive to achieve results.
• Approachable, empathetic, diplomatic, and a good listener.
• Good networking and stakeholder management skills.
• Strong Excel and presentation skills.

Note: This job description provides a framework for the role but is not exhaustive and may be subject to change to meet evolving needs or circumstances.

Benefits;

• Smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Employee Assistance Programme offers free counselling support sessions.
• Annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with their Smart Tech Scheme.
• Cycle2Work Scheme.
• Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• Celebrate your loyalty with special days and celebrations for length of service.
• Supportive professional development by funding your professional qualifications so you can reach your full potential and build your career.
• Company socials bring our people together. So work hard, and then socialise even harder!

This company values diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.