Posted 06 November 2023
SalaryUp to £27000 per annum
Job type Permanent
DisciplineProperty Management & Operations
ReferenceConcierge Pod Strat_1699285313
Contact NameJonathan Catt

Job description

Job Title: Concierge

Sector: Build to Rent

Salary: £27,000

Location: Stratford

Hours: 4 Days on/ 4 Off

The Concierge will have principal responsibility for the front of house customer service routines associated with the development/s, ensuring the highest quality of service is provided. We are looking for competent and enthusiastic Concierge to assist with the delivery of a BTR development in East London.

Main Duty's:

Act as an ambassador of the brand, recognising the importance of exceling at customer service both externally and internally.

* Always interact in an enthused and empathetic manner

* Answer the phone politely, identifying yourself and the brand.

* Answer emails and any other medium of correspondence politely, identifying yourself and the brand.

* Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate.

* Be empathetic in relation to our customer's requests, queries, or concerns.

* Request further in house training or learning if you deem it is required

About you:

  • Ability to always engage residents with confidence
  • A positive team player, with an adaptable and flexible approach along with ability to work collaboratively to drive results and support the wider team and business objectives.
  • Self-motivated / driven / boundless levels of energy.
  • Must be pro-active and able to use initiative.
  • Excellent communication skills and telephone etiquette displaying sensitivities to and understanding resident needs.
  • Ability to work under pressure whilst remaining calm.

If this sounds of interest, then please feel free to email me your CV or simply apply. Concierge experience essential.