Credit Controller

Posted 23 June 2024
Salary£30000.00 - £38000.00 per annum + Bonus, Hybrid
Job type Permanent
DisciplineAccounting & Financial Services ​
Contact NameChris Gladwin

Job description

Job Title: Credit Controller
Salary: £30k - £38k
Location: Central London, Hybrid Options


We are representing a Property Management & Investment firm based in Central London, looking to bring an Credit Controller on board their growing team. The successful candidate would likely come from a local authority background or have experience dealing with local authorities and social housing tenants, but this isn't a requirement.

This role sits within the HMO team, reporting to the Director of HMO & Social Housing. The team comprises of the Director, 2 Property Managers, 1 Property Acquisition and 1 Income Recovery Officer. The team works closely with other departments of the Company to ensure that rent is collected in a timely manner avoiding large rental debts.

Key Responsibilities:

  • Prepare documentation for Enforcement Agents/Solicitors as needed.
  • Clear items from "Unidentified and Unallocated cash" reports.
  • Attend arrears meetings with Property Managers and clients as required.
  • Handle telephone and in-person inquiries about payments, rent arrears, and benefits.
  • Process sundry debtor bills, reminders, court letters, and payment plans.
  • Liaise with the DWP for benefits confirmation.
  • Work with team members on rent and sundry debt recovery.
  • Prepare and present reports, statistics, and returns.
  • Manage standing orders related to accounts receivable and rental payments.
  • Monitor former tenant rent accounts and prepare applications for Money Judgement and Attachment of Earnings Orders.
  • Provide information to and liaise with other departments, services, and outside agencies.
  • Report fraud, irregularities, or operational difficulties to the Director.
  • Attend Magistrates and County Court as directed.
  • Liaise with external bodies for tenant grants and income sources.
  • Update and maintain records and systems.
  • Handle invoicing queries with officers, Members, and external suppliers.
  • Correspond with debtors regarding payment arrangements and assist with complaints.
  • Support team functions and handle ad hoc tasks as necessary.


  • Discretionary bonus
  • 25 days holiday plus UK Bank/Public holidays
  • Company Pension
  • Private Medical Insurance (Vitality)
  • Enhanced Maternity Pay (subject to eligibility)
  • Hybrid working (3 days in the office, 2 from home)
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