Customer Care Coordinator

Posted 24 November 2021
Salary£13 - 15 per hour + benefits
Job type Temporary
DisciplineNew Homes, Estate Agency & Mortgages
ReferenceAM 25/11/21
Contact NameAlice Murray

Job description

Customer Care Coordinator

(On-going temp.)

West London, Monday - Friday

£13 – 15 p.h + holiday pay

Are you looking for your next role in customer care?

Do you have a proven track record in providing excellent customer service, ideally in New Homes or Aftercare?

Are you a positive and enthusiastic person with strong Outlook and communication skills?

Our client, part of the Sunday Times ‘Top 100 Companies to work for’, is looking for a skilled customer service coordinator for at least 8 weeks, on a temp-to-perm basis to facilitate new home owners with any queries following move-in, and ensuring the process is an efficient and positive experience.

What will I do?

-          Play a key role in the move-in process, conducting home demonstrations to purchasers and delivering key handovers.

-          Manage customer expectations by keeping them updated on the process of any necessary repairs or defects that require attention.

-          Liaise directly with residents and contractors to ensure any snags or defects are logged accurately.

-          Ensure that there is a strong chain of communication between the Development Manager, Customer Care and our customers.

What will I need?

-          Computer literacy and being comfortable using Microsoft Office tools.

-          A flair for delivering great customer service – patience and the ability to manage expectations is key!

-          Drive to explore a new role which may lead to a permanent position – could this be the next step in your career?

Want to hear more? Call me for a confidential chat today.                                                                          020 3056 0292