Customer Care Coordinator

Posted 03 October 2022
Salary£35000 - £45000 per annum
LocationSouth West London
Job type Permanent
DisciplineProperty Sales, Lettings & Customer Care, Property Management & Operations
ReferenceHG103_1664877112
Contact NameHarri Goode

Job description

Award winning and people lead New Homes developer is seeking a Customer Care Coordinator.

My client is one of the UK's most awarded regeneration-developers who need a Customer Care Coordinator to focus on their scheme's tenants undergoing their defects & warranty period. You will be based on-site where you will be responsible for handling incoming customer queries within the two-year warranty period. This is a 12 month fixed term contract leading to permanent for the right candidate.

Experienced in on boarding complaints, dispatching contractors and following up with all tickets to completion. Your ability to build strong, trusting relationships with clients will see you excel in this role - exceptional customer service is imperative for you to succeed in continuously improving the client's experience of new home ownership.

Ideally you will have minimum 6 months experience within the same role for an exclusive and luxury property developer or a housing association.

Key Responsibilities of New Homes Customer Care Coordinator

  • Responsible for handling incoming customer queries by email and telephone.
  • Dispatch corresponding contractors to relevant issues.
  • Understand the key criteria for snags, including defects and damages.
  • Assume responsibility for resolving customers issues efficiently.
  • Maintain and update customer records in accordance with department protocols.
  • Build strong networks internally with customer relations, Estate Management and Technical to ensure transparency and ease of communication.
  • Assume full responsibility for your learning and ongoing education of the build and sector.
  • Offer new ideas and innovations on how to improve all aspects of customer service within the team.
  • £35,000 to £45,000 basic depending on experience
  • Monday - Friday

Key Requirements of New Homes Customer Care Coordinator

  • Strong customer relations experience with ability to develop and maintain relationships with new home owners.
  • Faultless understanding of the new homes buying process.
  • Proficient in basic computer programs (Word, Excel).
  • Impeccably organised.
  • Impeccable communication skills: face to face, telephone and email.
  • Knowledge of the purchasing process of buying off-plan.
  • Experience of defect resolution or Property Management.
  • Tenaciously self-motivated and determined to succeed in all responsibilities.

If you feel you would excel in this position, please send your CV to or contact me directly on 02030566280.

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.