Customer Care Coordinator

Posted 31 October 2022
Salary£28000 - £32000 per annum
LocationStansted Mountfitchet
Job type Temporary
DisciplineNew Homes, Estate Agency & Mortgages
Contact NameEmma Hayden

Job description

Are you a natural 'problem solver' with exceptional organisation skills?

Do you have a background in New Homes Customer Care, dealing with defects within Property? Are you interested in working for a highly renowned house builder in East Anglia?

I am working with a dynamic Customer Care team, who are responsible for resolving any customer issues of those who have moved into their New Homes, dealing primarily with defects.

Main Responsibilities:

  • Handle customer queries to deliver a right-first-time repairs service
  • Liaise with appropriate departments to ensure customer queries are resolved and repairs are scheduled efficiently
  • Visit site from time to time (based in South London) - experienced driving is a must.

What will you bring:

  • Experience working with Customer Care (aftercare)
  • Property experience (Construction, Estate Agency etc)
  • Experience dealing with a high level of inbound calls
  • Professional telephone manner
  • Exceptional Customer service skills
  • Proficient use of MS office packages, and Dynamic
  • Highly organised with the ability to work under pressure

What's on offer

  • £26-32k salary
  • Monday - Friday position (hybrid working involved)
  • Working for a nationally renowned house builder with huge career progression.

Interested in hearing more? Submit your CV or call Emma Hayden on 02030566285.

Apply Now