Customer Care Coordinator - Build to Rent

Posted 12 May 2022
Job type Permanent
DisciplineReal Estate Management, Operations & Service Delivery
Contact NameJoe O'brien

Job description

This role has been created to ensure our residents receive the best service upon move in and throughout their tenancy. You are responsible for supporting the Customer Care Manager with their day to day duties and answer any questions and queries our residents might have, resolve any issues swiftly and professionally. As part of this role, you are responsible for proactively keeping on top of all service requests and tenancy movements within the development. You will help to manage all defects and maintenance issues, the check out process, apartment turn around and deposit return. Your main duty is to support the Customer Care Manager with their tasks so we can continuously ensure our customers have an amazing experience whilst living in their home.

Key Responsibilities

  • Deliver the amazing customer service to our future and current resident
  • Ensure great apartment standards before residents are moving in
  • Meet residents on move in to welcome them if the Customer Care Manager is absent
  • Answer any queries from our residents throughout their tenancy
  • Deal with maintenance requests and defects and track everything on our Property Management System
  • Carry out Home Inspections
  • Turn around apartments that have already been lived in and get them back to Kooky standard for the new residents
  • Arrange end of tenancy inspections and support the Customer Care manager to deal with deposit deductions and returns
  • Conduct regular site visits and building walks
  • Record keeping of all emails, conversations, requests, complaints etc. in our Property Management system

Skills required

  • Excellent verbal and written communication skills
  • Excellent organisational skills and time management
  • The ability to prioritise
  • A can-do attitude
  • A desire to always deliver the best service and put our residents first

Working Hours:

Usually Monday - Friday 8.30am - 5.30pm with occasional Saturdays (day in lieu)

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