deverellsmith is looking for an immediately available proactive, dedicated Customer Care Coordinator to join their fast-growing aftercare team on a temp basis, for a minimum of 6 months (could extend). This is an immediate start position and they ideally want this person to start before Christmas.
This is a hybrid role where you get to work from home 4 days a week, office is in Houghton Regis.
Our client would like someone who is confident and can work independently but is able to communicate and work as part of a wider team. You should be able to pick up information and learn quickly about the company brand, housing, and property market. You should also have a great telephone manners and the ability to keep calm under pressure whilst still being able to deal effectively and efficiently with a variety of customers and contractors.
As a Customer Care Co-ordinator, you will be responsible for managing any defects that arise within the two-year warranty period, preparing information for contract meetings, and resolving customer queries and complaints. You will also be involved in Home demonstrations and get to work closely with new homeowners.
Your main responsibility is to work as part of a small team to deliver exceptionally responsive repair services to customers, liaising with contractors, colleagues, and customers.
A background in New Homes Customer Care is preferable however your experience can be varied in housing but you must have a minimum of 2 years experience in Customer Service, Property management, telephone, and admin-based roles.
- Handle customer queries to deliver a right-first-time repairs service
- Liaise with appropriate departments to ensure customer queries are resolved and repairs are scheduled efficiently
What will you bring:
- Experience working within a Customer Service role in New Homes
- Exceptional Customer service skills
- Proficient use of excel and Microsoft office packages
- Well organised with the ability to work under pressure
What's on offer
- Up to £25k-£27 salary
- 35 hours per week
- ASAP start