Customer Service Coordinator

Posted 15 December 2022
SalaryUp to £33000 per annum
LocationNorth London
Job type Permanent
DisciplineNew Homes, Estate Agency & Mortgages
Reference7652072_1671125407
Contact NameSophia O'Donohue

Job description

Customer Service Coordinator Role

Are you looking to accelerate your career within customer care?

Do you want to work for a previous winner of House Builder of the Year?

The Details:

  • £29k- £33k, depending on experience
  • Social Working Hours- Monday - Friday, 9am-5:30pm
  • Annual bonus
  • Company private medical scheme
  • Excellent career development opportunities
  • Retail discounts

Our client is looking for a Customer Service Coordinator to be part of their bustling customer services team, operating across 8 regions. You will be progressing defects, guiding the customer throughout the warranty period, and remain their main point of contact.

About you:

  • As the ideal candidate you will have experience in new homes completions
  • You will be practical, and able to effectively problem solve
  • You will be able to work to deadlines within a specific time frame
  • You will be exceptionally friendly and approachable
  • You will have excellent time management and be able to prioritise tasks

The Role:

  • Ensure that the customer is your up most priority
  • Ensure a full and comprehensive understanding of the customer journey
  • You will be diagnosing and progressing defects
  • Build and maintain relationships with contractors and subcontractors
  • Uphold a professional telephone manner
  • Confidently use CRM systems

If you have any questions, please don't hesitate to contact myself, Sophia on: 0203 0566 286

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