Customer Service Executive

Posted 07 September 2022
Salary£15 - £16 per hour
LocationNorth London
Job type Temporary
DisciplineNew Homes, Estate Agency & Mortgages
Contact NameJada Spence

Job description


  • Strong organisational, people management, planning and negotiation skills
  • Excellent written and verbal communication skills
  • Reliable, tolerant and resilient, with the ability to handle complaints and challenging situations
  • Excellent problem solving and decision making skills
  • Polite and professional telephone manner
  • Well-organised with excellent attention to detail
  • Ability to remain calm and patient whilst working under pressure


  • Liaise with customers and across different departments including sub-contractors and internal operatives
  • Arrange mutually agreeable appointments for inspection or resolution of defects
  • Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the customer
  • Develop positive working relationships with a wide variety of stakeholders
  • Maintain the Customer Service Database by logging all defects, updating communication records and saving all relevant correspondence
  • Generate work sheets, maintenance orders and defect notices in line with the required works
  • Ensure that any complex issues or patterns of common complaints/defects are reported to line manager
  • Ensure that all NHBC resolutions are escalated and communicated appropriately

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