Customer Service Executive

Posted 23 July 2023
SalaryUp to £33000 per annum
LocationNorth West London
Job type Permanent
DisciplineProperty Sales, Lettings & Customer Care
Contact NameSophia O'Donohue

Job description

Passionate about luxury customer relations? Looking for sociable working hours? Based in North West London? Want to develop your career in property customer service?

Our well-established client is looking for a reliable, organised, and approachable Customer Service Executive. You will assist residents throughout their 2-year defect and warranty period, in their new luxury properties. You will remain their main point of contact for any maintenance or building issue. You will have excellent attention to detail, operate with an exceptionally professional manner and deliver a premium service.

The Details?

  • Up to £33k basic salary + bonus
  • Monday- Friday
  • 8am-5pm
  • Excellent career progression and pathways
  • Working with a knowledgeable and experienced team
  • The chance to work for one of London's largest property developers
  • Please note this is a site based role, with no WFH

The Role:

  • Be the main point of contact for customers, and all sub-contractors.
  • Ensure that all reported defects are dealt with in a cost-effective & timely manner
  • Keep records of all defects and up to date
  • Develop and maintain positive working relationships with all stakeholders
  • Escalate complex issues & reoccurring complaints to your line manager
  • Uphold customer satisfaction as your absolute priority

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward