Customer Service Representative

Posted 14 November 2023
Job type Permanent
DisciplineCorporate Services & Business Support
Contact NameRenee Orr

Job description

Role: Customer Service Representative

Location: North West London

Salary: Up to £26,000 + Annual Discretionary Bonus

Working Hours: 40 hours per week (Mon-Sat) with Saturdays on rotation (1 in 2) and a day off in lieu during the week.


  • Life Assurance (4 times the annual salary) - available from day one.
  • Cash Plan (Reimbursement for various eligible expenses) - available post-probation.
  • 25 days annual leave + 8 Bank Holidays.
  • Pension (statutory).

Role: As a Customer Service Representative, you'll be the face of our client's organisation, responsible for front desk activities, receptionist duties, administration tasks, and maintaining a strong customer service focus. This includes handling phone enquiries, managing emails, overseeing parcel logistics, and ensuring a warm welcome to all visitors. The role is diverse, involving tasks from assisting residents with heating systems to helping them organise services like dog walking.

Person Fit: Our client is looking for an individual who is lively, bubbly, and enjoys a fun work environment. Flexibility and adaptability are key, as is a love for dogs (there are many in the building). The ideal candidate will have Front of House experience, which could be in retail, hospitality, estate agency, or a hotel. The client is open to considering graduates with customer service experience.


  • Experience in property-related roles (estate agency admin, Build to Rent admin/front desk, etc.).
  • Interest in transitioning to the Lettings side - potential for role development.
  • Local candidates preferred - familiarity with the area is beneficial.
  • Enthusiastic about entering the property industry.

If you're a dynamic individual with excellent customer service skills, a passion for property, please submit your CV!