Customer Service Representative - Build to Rent

Posted 12 January 2022
Salary£23k - 24k per year + Bonus
Job type Permanent
DisciplineReal Estate Management, Operations & Service Delivery
Contact NameJoe O'brien

Job description

What is Build to Rent?

Build to Rent are new build developments designed specifically for renting. They come with a range of perks from a dedicated on-site team and purpose built communal spaces.

Why is Build to Rent (BtR) a great career option?

Savills has forecast that there will be 1.75 million properties provided by the BtR sector in ten years’ time. We’re at currently around 60,000 so set for huge growth. 

If you look at the predicted growth in the sector over the next few years, there is a fantastic opportunity to progress your career and be at the heart of the sectors growth.

Does BtR suit you?

If you enjoy dealing with people Build to Rent is a great option for you. On each scheme you will have an entire team which deals with everything from the customer service, property management, leasing and customer events. Each day is varied, and this is one aspect of working in the sector most people enjoy.

If you have experience in a customer facing role – whether from retail, airlines, hospitality, leisure, co working, student accommodation or other similar sectors there is a great opportunity for you in Build to Rent.

What does this role entail?

Customer Service Representative (CSR) plays an important role in the successful operation of a residential rental building under our management. In order to meet the service requirements of our residents, CSR needs to have a service-oriented approach so that resident issues can be dealt with in a timely and positive manner. The right candidate must possess the ability and skills required to maintain the same level of service as the Resident Manager in their absence and focus on direct let opportunities. A positive attitude towards a changing and fast based environment is essential. The right person needs to be enthusiastic, engaged and friendly with customers. 


What experience do you need?

  • Good customer service skills
  • A postive mindset willing to learn 
  • Ideally admin skills