Job description
Do you dream of working in a job you genuinely love?
You're experienced in working in aftercare, know the defects process inside-out, but not feeling fulfilled in your current role?
Are you ready to significantly progress your career in a supportive and team-focused environment?
When asking the hiring manager "why this company?", they were quick to answer: "I love my job". But what is it about this company that makes it so?
As a Defects Resolutions Coordinator, you'd be joining a team of 5, dedicated to looking after any repair issues for your given patch within the two year warranty period. As part of the team, you will play a pivotal role in the smooth resolution of repairs for new build homes in North West London, working collaboratively with your colleagues to ensure a smooth and efficient customer experience for all involved.
Award winning for their focus on company values in customer care, this mixed-tenure developer is responsible for one of London's biggest and most exciting new neighbourhoods - and is growing by the day. A place where staff and career progression are nurtured and dynamic company growth is achieved as a result.
What can I expect?
- 30k annual salary
- Life assurance
- Income protection plan
- Season ticket loan
- Cycle to work scheme
- Private medical insurance
- Discretionary bonus scheme
- Long term incentive plan
- Childcare voucher scheme
- Purchase of additional annual leave
What would I do?
- Provide prompt communication with residents, contractors, & in house team with regards to the remedy and repair of defects.
- Work closely with 3rd party suppliers and in-house departments to ensure residents' needs are met at all times.
- Produce accurate reports to timeframe and keeping track of if/when repairs are in the process.
- Proactively carry out any quality checks on completed defects.
- Build a reliable knowledge of the individual building and communal systems and you operate on.
What do I need?
- Previous experience within repairs, or Aftercare in New Homes.
- IT literate with CRM software and skills in all MS packages.
- Good time/priority management.
- A proactive and dynamic attitude - able to multitask and solutions driven!
Additional perks:
- Discounts at shops and restaurants
- Support for personal development and training
- Access to a Financial Adviser
- Employee wellbeing initiatives
- A calendar of events organised by a social committee
- Two working days a year to spend volunteering for local charities
Want to hear more? Apply today by giving me a call.
Job has Expired