Head of Property Management

Posted 24 October 2022
Salary£55000 - £60000 per annum + Bonus & Benefits
LocationSouth West London
Job type Permanent
DisciplineReal Estate Management, Operations & Service Delivery
Contact NameNatalie Livesey

Job description

Are you currently managing a property management department looking for your next challenge?

Do you have a focus on customer service and ambition to grow a department and business?

My client, a reputable Estate Agency in South West London is looking for an experienced manager to take over the property management department and assist with the growth plans over the next 5 years. Managing a team of 8, you will create procedures and strategies to increase revenue and improve customer service levels across the department. It's an exciting time to join with huge ambition at the business - are you ready to take on the challenge!

What you'll get:

  • Up to £60,000 salary + bonus scheme
  • Hybrid working
  • Pension
  • Holiday package
  • Regular staff trips abroad
  • Pool car use for inspections

What you'll do:

  • As Head of department, you will have full responsibility to drive performance and results
  • Ensuring each client (new & old) experiences a seamless service from start to finish

  • Handling all escalations & complaints with a resolution and retention mentality at speed

  • Ensure properties are compliant and following industry codes of conduct - handling renewals and legislation changes
  • Continuously evolve our best-in-class customer service culture
  • Hold weekly one on one performance meetings with your staff
  • Setting annual revenue targets, and reporting results quarterly to the leadership team
  • Evolve contractor relationships and commercial partnership
  • Lead our client referral scheme based on retained landlords
  • Personally manage a portfolio of clients and attention property visits
  • Evolve training process inline with the company values and culture (including Arla training with all new staff)
  • Ensure a seamless out of hours operating system (evenings and weekends)
  • Maintain a positive, productive relationship with tenants
  • Prepares reports by collecting, analysing, and summarising data and trends
  • Liaise with our accounts department daily on all business matters

What you'll have:

  • Proven work experience as Property Manager

  • ARLA qualifications

  • Familiarity with all industry laws and regulations

  • Exceptionally high levels of organisation and attention to detail

  • Customer service mindset

  • Competence with office management software (Jupix, Salesforce)

  • Professionalism and leadership qualities

  • Solid knowledge of office software such as Microsoft Outlook, Excel, and Word

  • Bottom-line orientation

  • Interpersonal savvy with strong communication and presentation skills

  • Well organised with excellent time management skills

  • Minimum 5 years relevant experience ·

  • Line manager experience

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