Interim Assistant Customer Support Manager - Berkshire

Posted 16 August 2022
Salary£27000 - £30000 per annum + petrol
Job type Temporary
DisciplineNew Homes, Estate Agency & Mortgages
Contact NameTess Amigoni

Job description

Are you someone who enjoys a varied, busy customer-facing work environment? Do you love being on your feet and keeping active in a high-achieving team?

Also, do you love working in New Homes but want your weekends back?

Our client is an award-winning, bespoke house builder who specialises in building stunning New Homes and creating sought-after neighborhoods in commuter towns.

The Customer Care team is experiencing a busy time with completions and we are looking to employ a temporary Assistant Customer Support Manager; where your role will be dealing with home demonstrations, pre-move-in snagging and key handovers. You will be based on-site in one of two locations, Reading or Slough.

In order to be considered for this role you must have access to your own car and have some understanding on the New Homes sales process. Our client needs this candidate to be able to start immediately on a temporary contract for 3-6 months. Due to substantial growth within the team, the position could go permanent for the right person.

What would I be doing?

  • As an Assistant Customer Support Manager, you play a crucial role in the process prior to homeowners moving in. This includes:
  • Preparing welcome packs and sometimes gifts for new buyers.
  • Logging any noted snags or defects of a new build and keeping a vigilant, up-to-date record of where/when they are fixed.
  • Performing detailed home demonstrations and having excellent communications kills
  • Administering keys and keeping equipment log organised via Microsoft programmes Excel, Word and Outlook.
  • Issuing said jobs to contractors and sub-contractors, ensuring any repairs are completed within a given time-frame. Also, informing Customer Care teams.
  • Working site-based and mucking in with any additional administerial or practical tasks to complete prior to move-in; a role where no two days are the same!

When would I be working?

A role in New Homes Customer Service offers good work-life balance, with most roles operating Monday-Friday, 8 - 5pm. You will be based on site the development in either Reading or Slough. You must be able to drive.

You could also opt to temp on an ad-hoc basis, meaning you are available to call for urgent cover if someone is sick or on annual leave.

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