Job description
My client is a distinguished leader in the field of property management, specializing in the comprehensive management of residential and commercial blocks. With a focus on excellence and a commitment to exceeding client expectations, we have earned a reputation as a top-tier service provider in the property management industry.
Why My Client?
Joining my client, being a part of a dynamic team that is redefining property management excellence. They pride themselves on our unwavering commitment to our core values, which include:
- Expertise: Our dedicated team possesses in-depth knowledge of the property management industry, ensuring that we offer top-notch services to our clients.
- Client-Centric Approach: We build long-lasting relationships with our clients, providing tailored solutions and a focus on their unique needs.
- Integrity: Honesty and ethical conduct are at the heart of our operations. We do what is right, even when no one is watching.
- Innovation: We are at the forefront of innovation in property management, using cutting-edge technology and creative strategies to enhance our services.
Objectives:
- Provide efficient and accurate support to ensure the smooth running of the department.
- Good all-round customer service (internal and external)
- Dealing with customer queries verbally and in written form
- To participate in all internal training, prepare and run training sessions and attended external
training.
Responsibilities:
- Manage electronic data and e-mails
- Liaison with managers, accountants and support staff as necessary to provide an accurate and
efficient service to clients.
- Help guide, train and assist Finance Clerk(s)
- Dealing with preparation of year ends
- Monitoring of bank statements for BACS receipts
- Banking cheques daily
- Filing invoices accurately and correctly
- Sending remittances to suppliers
- Generate financial reports for clients and senior leaders within the organisation
- Maintain professional working relationships with clients and ensure that excellent client service
is delivered
- Analyse the expenditure v budget, arrears and cashflow position, producing a summary report
- Prepare end of year service charge accounts within agreed timeframe, before submitting to
external Accountants for review
Processing:
- Take payments over the phone
- Preparing draft budgets for property managers in a timely process to ensure budgets are
authorised in enough to time to have budgets sent out one month prior to demands
- Obtain Feefo Reviews in line with company objectives over the year, to ensure company and
personal growth.
- Sending reports/Statements to clients and leaseholders as well as contractors if required.
- Responding to supplier queries regarding payment and contract orders, ensuring there is a
smooth-running process when settling invoices
- Post additional charges correctly and accurately
- Entering Budgets into Qube correctly with the correct apportionments
- Carry out Payment run on a weekly basis on Qube and making transfers.
- Undertake Bank Recs for all Sub accounts including solving queries and
movements/adjustments
- Post additional charges correctly and accurately
