Job description
Are you looking to start a career in the fastest growing part of real estate?
Company Overview: My client is a premier real estate company dedicated to providing exceptional service and quality living spaces for their residents. With a focus on sustainability and community, they manage a diverse portfolio of rental properties, ensuring that each tenant experiences comfort, convenience, and peace of mind. They believe in fostering long-term relationships with their residents and creating environments where they can thrive.
Role Overview: As a Lease Coordinator you will be an integral part of the team, responsible for managing lease renewals and ensuring the continuity of their resident's tenancies. You will play a crucial role in maintaining high occupancy rates and maximising resident satisfaction by facilitating smooth and efficient renewal processes. This is an excellent opportunity for a detail-oriented and proactive individual with a passion for customer service and property management.
Key Responsibilities:
- Proactively engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms
- Prepare and send lease renewal notices in accordance with company policies and legal requirements
- Liaise with landlords and tenants to address any concerns or requests related to lease renewals
- Coordinate property inspections and maintenance activities as needed to prepare for lease renewals
- Update and maintain accurate records of lease renewal agreements and related documentation
- Monitor rental market trends and advise management on pricing strategies and lease terms
- Collaborate with the leasing team to identify opportunities for up-selling and cross-selling additional services to tenants
- Provide exceptional customer service to residents, addressing inquiries and resolving issues in a timely and professional manner
- Stay informed about relevant legislation and industry best practices related to lease renewals and tenant rights
Requirements:
- Previous experience in property management, leasing, or customer service roles preferred
- Strong communication and negotiation skills, with the ability to build rapport and handle difficult conversations diplomatically
- Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
- Proficiency in Microsoft Office suite and property management software
- Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals
- Ability to work independently and collaboratively within a team environment
- Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents
- Flexibility to adapt to changing priorities and work under tight deadlines
