Lettings Administration

Posted 17 October 2023
Salary£25000 - £30000 per annum
Job type Permanent
DisciplineCorporate Services & Business Support
Contact NameJasmine Bartlett

Job description

My client is a leader in innovative real estate, committed to creating exceptional and sustainable residential living spaces. They value a personality-driven approach and offer diverse, well-designed properties that prioritise outstanding customer experiences.

Role Purpose: As a Lettings Administrator, you play a crucial role in the successful leasing of residential units in my clients Wembley development, which comprises of flats and common spaces. The successful applicant will be someone with strong administration and organisational skills, excellent time management, and a positive attitude in a fast-paced environment.

Key Responsibilities: Letting & Administrative:

  • Assist the Letting Manager in direct lettings negotiations.
  • Contribute to achieving weekly/monthly leasing targets and full occupancy.
  • Efficiently process leasing applications.
  • Manage lettings inquiries via phone/email, register applicants, and schedule viewings.
  • Maintain electronic data, update client files, and ensure compliance with tenancy agreements.
  • Conduct reference checks and keep customers informed of progress.
  • Prepare necessary documents for new tenancies and register security deposits.
  • Present our product in the best possible light.
  • Embrace the core brand values and culture.
  • Assist in marketing, PR campaigns, and events.
  • Develop a deep understanding of the local marketplace.
  • Assist with property viewings.

Customer Service:

  • Communicate effectively and courteously with applicants, residents, and colleagues.
  • Address customer inquiries within 24 hours.
  • Promote a neighbourly and community atmosphere in collaboration with the Operations Team.
  • Strive to deliver high customer service.

If you have the relevant skills and personal attributes required for this role and are currently looking for the opportunity to expand your skills and experience in the property industry, then please do not hesitate to contact me. Either reply to this advert, or email me directly on

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.

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