Job description
Are you an experienced lettings professional?
Are you experienced in Customer Service but want to take your first step into property?
If so this could be the role for you!
Key responsibilities:
Dual-purpose role supporting Resident Service Managers (RSMs) and handling Enquiries & Renewals calls
Based in Bedford, with travel to sites in Stevenage and Bracknell as required
Attend build to rent schemes in Bedford, Stevenage & Bracknell to manage lettings and resident services, including:
Conduct viewings and negotiate reservations with prospective residents
Manage move-ins and move-outs, including inventory reports, key management, right to rent checks
Coordinate necessary apartment turnaround works, including cleans and maintenance
Provide other support on-site, including answering resident questions and conducting building checks
Handle and respond to Enquiries & Renewals calls, emails and Whatsapps for all build to rent schemes
Answer inbound calls and emails promptly, providing and obtaining relevant information
Qualify prospects, book viewings, and coordinate with RSMs at each site
Negotiate reservations, perform necessary checks, process ASTs
Update CRM system with all required information
YOUR PROFILE
A fun, sociable and highly-organised individual who thrives in a fast-paced environment
You love interacting with people face-to-face and have a passion for delivering excellent customer service
The successful individual will be a proactive problem-solver who takes responsibility for delivering
Comfortable with using online systems for property management, CRM and accounting
Previous experience in residential property management (PRS / BTR / PBSA) or hospitality sectors would be desirable and experience in sales or lettings would be advantageous
If you think this could be a good role for you, please do get in touch!
(This role does involve travel to Stevenage and Bracknell so please check your ability to travel to these areas ahead of applying.)
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
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