Lettings and Resident Services Advisor

Posted 16 January 2023
Salary£25000 - £28000 per annum + Discretionary Bonus
Job type Permanent
DisciplineReal Estate Management, Operations & Service Delivery
Contact NameWesley Beckenham

Job description

Are you an experienced lettings professional?

Are you experienced in Customer Service but want to take your first step into property?

If so this could be the role for you!

Key responsibilities:

Dual-purpose role supporting Resident Service Managers (RSMs) and handling Enquiries & Renewals calls

Based in Bedford, with travel to sites in Stevenage and Bracknell as required

Attend build to rent schemes in Bedford, Stevenage & Bracknell to manage lettings and resident services, including:

Conduct viewings and negotiate reservations with prospective residents

Manage move-ins and move-outs, including inventory reports, key management, right to rent checks

Coordinate necessary apartment turnaround works, including cleans and maintenance

Provide other support on-site, including answering resident questions and conducting building checks

Handle and respond to Enquiries & Renewals calls, emails and Whatsapps for all build to rent schemes

Answer inbound calls and emails promptly, providing and obtaining relevant information

Qualify prospects, book viewings, and coordinate with RSMs at each site

Negotiate reservations, perform necessary checks, process ASTs

Update CRM system with all required information


A fun, sociable and highly-organised individual who thrives in a fast-paced environment

You love interacting with people face-to-face and have a passion for delivering excellent customer service

The successful individual will be a proactive problem-solver who takes responsibility for delivering

Comfortable with using online systems for property management, CRM and accounting

Previous experience in residential property management (PRS / BTR / PBSA) or hospitality sectors would be desirable and experience in sales or lettings would be advantageous

If you think this could be a good role for you, please do get in touch!

(This role does involve travel to Stevenage and Bracknell so please check your ability to travel to these areas ahead of applying.)

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.

Apply Now