Job description
Are you a personable, highly organised Lettings Administator with a passion for Real Estate?
My client are a well-established and reputable estate agency located in the vibrant neighbourhood of Fulham, London. With an extensive portfolio of residential properties, they specialise in providing bespoke sales, lettings and property management services to landlords and tenants alike. As they continue to expand their operations, we are seeking a motivated and organised Lettings Coordinator to join their dynamic team.
Role Overview:
As a Lettings Coordinator, you will play a pivotal role in ensuring the smooth and efficient running of their letting operation. You will be responsible for managing the lettings process from initial inquiry to successful tenant move-in, providing outstanding customer service to both landlords and tenants. This role requires excellent communication, strong organisational skills, and a proactive approach to handle multiple tasks and responsibilities.
Key Responsibilities:
Tenant Enquiries: Respond promptly and professionally to inbound tenant enquiries via phone, email, and in-person visits, providing information about available properties and arranging viewings.
Tenant Screening: Conduct thorough tenant reference checks and verification processes to ensure suitability and eligibility for tenancy.
Tenancy Negotiation: Assist in negotiating tenancy terms between landlords and tenants, ensuring compliance with relevant regulations and company policies.
Tenancy Documentation: Prepare and review tenancy agreements, ensuring all necessary documentation is completed accurately and efficiently.
Rent Collection: Assist with rent collection and monitor rental payments to ensure prompt and accurate processing.
Compliance and Legislation: Stay updated with relevant lettings regulations and ensure adherence to all legal requirements, including gas safety checks, EPCs, and tenant deposit protection.
Customer Service: Provide exceptional customer service, addressing tenant queries and concerns promptly, and maintaining positive relationships with landlords.
Database Management: Maintain accurate records and up-to-date information on the agency's property management software.
Marketing Support: Assist in the marketing of available properties through various channels, including online platforms and property portals.
Requirements:
- Previous experience in lettings, property management, or a related role within the real estate industry is preferred.
- Excellent communication skills with a professional and courteous demeanour.
- Strong organisational skills and the ability to multitask effectively.
- Detail-oriented with a high level of accuracy in handling paperwork and documentation.
- A proactive and positive attitude, with a willingness to go the extra mile for clients.
If you have the relevant skills and personal attributes required for this role and are currently looking for the opportunity to expand your skills and experience in the property industry, then please do not hesitate to contact me. Either reply to this advert, or email me directly.
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