Lettings Negotiator (FTC) - Milton Keynes

Posted 03 June 2024
SalaryUp to £30000 per annum + + significant lease up bonus
LocationMilton Keynes
Job type Permanent
DisciplineEstate Agency, Property Sales, Lettings & Customer Care
Contact NameRoss McEwan

Job description

Purpose of the Role

To provide site based leasing management services to an exciting build residential development in Milton Keynes. To take a lead in scheme tours/viewings, vetting of applicants and the upselling of additional services within the scheme.

Key Responsibilities

Marketing and Letting

  • To ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data, including viewing feedback
  • Ensuring good presentation of available apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard at all times
  • Co-ordinating the online marketing of available apartments
  • Ensuring all enquires are responded to in line with agreed service levels
  • To coordinate with 3rd party agents as required
  • In conjunction with the General Manager/Leasing Manager - carrying out regular rent analysis & leasing performance of the local market
  • Meeting prospective tenants, conducting viewings and negotiating rental offers
  • Completing applicant vetting requirements
  • Completing new let paperwork in line with strict procedures
  • Appraising/quality checks of apartments, advising the Leasing Manager as to recommended rents for both properties coming to the market and those where tenants wish to renew
  • Seeking and building corporate relationships with relocation agents, City employers and other agents to generate lettings enquiries
  • Co-ordinate renewal communications and negotiations
  • To ensure arrival packs are prepared, and keys are ready for tenant move in's
  • As part of the wider site team; create a community feel through communication, events and innovations
  • Ad-hoc projects provided by the General Manager/Residents Services Manager
  • Provide first class customer service to residents and applicants

Asset Performance Management

  • Providing regular letting performance reports to the Leasing Manager/General Manager.
  • Regular apartment appraisals and maintaining databases for reporting on rental values, both ERV and market rents, ensuring rental growth is achieved.
  • Assisting with the negotiation of renewals where required.
  • Where applicable, working with client-specific lease up software to increase rents and decrease voids.

The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the asset.

Skills, Knowledge and Experience

Personal Attributes

  • Strong customer service ethic
  • Positive, can-do attitude
  • Initiative and the ability to think outside the box
  • Common sense approach
  • Outgoing, warm and friendly personality
  • Team player
  • Organised, meticulous, tenacious
  • Excellent written and spoken etiquette
  • IT literate

Working Hours - 5 over 7 days (42.5 hours per week) - Flexibility is required

Salary - £30k based on experience + plus discretionary bonus

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