Luxury New Homes Customer Care Coordinator - Hampshire

Posted 26 July 2022
Salary£25000 - £27000 per annum
LocationFarnborough
Job type Temporary
DisciplineNew Homes, Estate Agency & Mortgages
Reference3424432432_1658912736
Contact NameTess Amigoni

Job description

deverellsmith are looking for a proactive, dedicated Customer Care Coordinator to join one of our clients on an interim basis and start ASAP to cover long-term sick this (minimum of 3-6 months). This is an immediate start position!

Our client is a leading, luxury house builder with a 5* reputation in the market for building a high-quality product. Our client would like someone who is confident and can work independently but is able to communicate and work as part of a wider team.

As a Customer Care Co-ordinator, you will be responsible for managing any defects that arise within the two-year warranty period, preparing information for contract meetings, and resolving customer queries and complaints. You will work as part of a hardworking team to deliver exceptionally responsive repairs services to customers, liaising with contractors, colleagues, and customers. There is also an opportunity for you to progress to a more face-to-face position at a later date.

You should be able to pick up information and learn quickly about the company brand, housing, and property market. You should also have a great telephone manner and the ability to keep calm under pressure whilst still being able to deal effectively and efficiently with a variety of customers and contractors.

A background in New Homes Customer Care is preferable however your experience can be varied in housing but you must have a minimum of 2 years of experience in Customer Service, telephone, admin-based roles.

Main Responsibilities:

- Handle customer queries to deliver a right-first-time repairs service

- Liaise with appropriate departments to ensure customer queries are resolved and repairs are scheduled efficiently

What will you bring:

- Experience working within a Customer Service role in New Homes

- Exceptional Customer service skills

- Proficient use of MS office packages

- Well organised with the ability to work under pressure

What's on offer

- Up to £25k-£27 salary

- 35 hours per week

- ASAP start

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