Job description
Do you want to work in the UK's fastest-growing area of property - Build to Rent?
Do you want to work for a fun, forward-thinking company with an amazing brand?
Do you want a roles that is customer focused with opportunities to grow?
Purpose
This role has been created to ensure our residents receive the best service upon move in and throughout their tenancy. You are responsible for being their first point of contact, answer any questions and queries, resolve any issues swiftly and professionally. As part of this role, you are responsible for proactively keeping all areas of the building well maintained, ensure any on-site works are organised swiftly and carried out. You will be managing the rental collection and arrears, as well as the check out process, apartment turn around and deposit return. Your main duty is to review our service level and quality to continuously ensure our customers have an amazing experience whilst living in their Kooky home.
In addition, you will be supporting the Head of Property Operations with the Health & Safety Management of the building and financial reporting.
Key Responsibilities
- Deliver the amazing customer service to our future and current resident
- Ensure great apartment standards before residents are moving in
- Meet residents on move in to welcome them
- Answer any queries from our residents throughout their tenancy
- Deal with maintenance requests and defects
- Deal with complaints
- Upkeep the communal areas
- Carry out Home Inspections
- Turn around apartments that have already been lived in and get them back to Kooky standard for the new residents
- Arrange end of tenancy inspections and deal with deposit deductions and returns
- Actively seek feedback from our residents on our performance
- Support and assist Head of Property Operations wit Health & Safety and compliance
- Conduct regular site visits
- Record keeping of all emails, conversations, requests, complaints etc. in our Property Management system
Skills required
- Excellent verbal and written communication skills
- Excellent organisational skills and time management
- The ability to prioritise and manage your own tasks and diary
- A can-do attitude
- A desire to always deliver the best service and put our residents first
- Previous customer care experience necessary
- Property experience desirable
Working Hours:
Usually Monday - Friday 8.30am - 5.30pm with occasional Saturdays (day in lieu)
Job has Expired