New Homes Customer Care Coordinator - Surrey (ASAP start)

Posted 29 June 2022
Salary£28000 - £32000 per annum
Job type Temporary
DisciplineNew Homes, Estate Agency & Mortgages
Contact NameTess Amigoni

Job description

Our client is in need of a highly efficient, well-organised Customer Care Coordinator, to support their close-knit team for a six-month period (this could turn permanent for the right person).

In short, your sole responsibility will be to cleanse their system and rectify any outstanding customer issues in a timely and efficient manner.

This role is PERFECT if you enjoy working in a fast-paced, customer-focused environment and working in a close-knit team. In order to be suitable for this position, you must be available ASAP and start at the beginning of July.

As a Customer Care Co-ordinator in the New Homes industry, you will be responsible for sorting any defects that arise within the two-year warranty period; resolving purchasers queries and complaints. You will work as part of a hardworking team to deliver exceptionally responsive repair services to customers, liaising with contractors, colleagues, and customers.

There is also an opportunity for you to progress to a more face-to-face position at a later date and go permanently.

Our client would like someone who is confident and can work independently but is able to communicate and work as part of a wider team. You should be able to pick up information and learn quickly and use your initiative.

You should also have a great telephone manner and the ability to keep calm under pressure whilst still being able to deal effectively and efficiently with a variety of customers and contractors.

A background in New Homes Customer Care is preferable however your experience can be varied in housing but you must have a minimum of 2 years of experience in a property Customer Service-based role.

Main Responsibilities:

- Handle customer queries to deliver a right-first-time repairs service

- Liaise with appropriate departments to ensure customer queries are resolved and repairs are scheduled efficiently

What will you bring:

- Experience working within a Customer Service role in New Homes

- Exceptional Customer service skills

- Proficient use of MS office packages, and Dynamics

- Well organised with the ability to work under pressure

What's on offer

- Up to £28k-£32 salary

- 6 months of work paid weekly + holiday pay and discounts through our payroll

- 35 hours per week

- ASAP start (beginning of July)

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