Job Title: Office Administrator (Stratford Head Office) - 14-Month Fixed-Term Contract (Maternity Cover)
Location: Stratford, London
Salary: £30,000 per annum (negotiable up to £32,000) + possibility of 1 day working from home
Are you an organised, multitasking person with exceptional communication skills? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you! Our client, based in Stratford, is seeking an Office Administrator to join their Customer Care Team on a 14-month Fixed-Term Contract, covering maternity leave at their Stratford Head Office.
As the Office Administrator, your main responsibility will be managing the divisional customer care inbox. This involves:
- Responding to approximately 150 emails daily from a total of 300.
- Liaising with various teams within the organisation to gather information.
- Redirecting queries to relevant colleagues within the customer care team.
- Identifying and flagging potential customer complaints for further investigation.
Additional responsibilities include:
- Tracking team holiday and leave schedules.
- Maintaining and organising daily health and safety paperwork.
- Booking training sessions for the wider team.
- Managing and processing landlord certificates.
- Collating weekly customer care reports.
- Issuing daily customer care scores.
- Acknowledging and logging customer complaints.
- Redirecting customer queries to the appropriate teams.
Qualifications and Experience:
- Proven experience in a similar role with a focus on administrative tasks.
- Exceptional organisational skills.
- Strong ability to multitask effectively.
- Excellent written and verbal communication skills.
- Prior experience dealing with busy inboxes.
- Understanding of defects and related administrative tasks.
- Familiarity with New Homes Customer Care is advantageous.
This is a fantastic opportunity to join a dynamic team and make a meaningful contribution to the organisation. If you're ready to take on a challenging and rewarding role, apply today!
How to Apply:
To apply for this Office Administrator position, please submit your CV! We look forward to receiving your application and welcoming a dedicated and skilled Office Administrator to our client's team in Stratford!
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