Office Administrator - East London

Posted 13 November 2023
Job type Temporary
DisciplineCorporate Services & Business Support
Contact NameRenee Orr

Job description

Job Title: Office Administrator (Stratford Head Office) - 14-Month Fixed-Term Contract (Maternity Cover)

Location: Stratford, London

Salary: £30,000 per annum (negotiable up to £32,000) + possibility of 1 day working from home

Are you an organised, multitasking person with exceptional communication skills? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you! Our client, based in Stratford, is seeking an Office Administrator to join their Customer Care Team on a 14-month Fixed-Term Contract, covering maternity leave at their Stratford Head Office.

Key Responsibilities:

As the Office Administrator, your main responsibility will be managing the divisional customer care inbox. This involves:

  • Responding to approximately 150 emails daily from a total of 300.
  • Liaising with various teams within the organisation to gather information.
  • Redirecting queries to relevant colleagues within the customer care team.
  • Identifying and flagging potential customer complaints for further investigation.

Additional responsibilities include:

  • Tracking team holiday and leave schedules.
  • Maintaining and organising daily health and safety paperwork.
  • Booking training sessions for the wider team.
  • Managing and processing landlord certificates.
  • Collating weekly customer care reports.
  • Issuing daily customer care scores.
  • Acknowledging and logging customer complaints.
  • Redirecting customer queries to the appropriate teams.

Qualifications and Experience:

  • Proven experience in a similar role with a focus on administrative tasks.
  • Exceptional organisational skills.
  • Strong ability to multitask effectively.
  • Excellent written and verbal communication skills.
  • Prior experience dealing with busy inboxes.
  • Understanding of defects and related administrative tasks.
  • Familiarity with New Homes Customer Care is advantageous.

This is a fantastic opportunity to join a dynamic team and make a meaningful contribution to the organisation. If you're ready to take on a challenging and rewarding role, apply today!

How to Apply:

To apply for this Office Administrator position, please submit your CV! We look forward to receiving your application and welcoming a dedicated and skilled Office Administrator to our client's team in Stratford!