PART TIME - Resident Host (customer service)

Posted 21 May 2024
Salary£20000 - £21000 per annum + progression
LocationEast London
Job type Permanent
DisciplineProperty Management & Operations
Contact NameRoss McEwan

Job description

East London - Front of House, Customer Service role

Hours - 3pm - 11pm (4 days on 4 days off)

Salary - £20,000

Annual Leave - 23 days per year

Key Tasks

  • Provide a daily point of contact for tenants for general enquiries, reactive maintenance throughout building and amenity spaces and provide updates on progress.
  • Provide daily point of contact for contractors.
  • Instruct day-to-day minor reactive maintenance in line with budget and approved contractors list.
  • Assist Senior CRM with viewings and tenant inductions/check ins.
  • Ensure access control system is kept up to date and audited.
  • Support Marketing department with promoting initiatives within the building.
  • Sign in all visitors to the building and ensure they are aware of fire evacuation procedures.
  • Maintain and update resident host logbook/handover, noting all activity on shift.
  • Ensure management keys are audited daily.
  • Undertake audit of keys held in storage every night.
  • Return any incorrectly addressed mail/parcels, if necessary.
  • Obtain and record meter readings for residents, letting agent and Management.
  • To undertake any administrative tasks as requested by Management.
  • Control access to the building and maintain security of the building and its customers.
  • Always maintain position around the key entrance points unless on patrol or undertaking site duties work - at which point all doors to be locked and secured and ensure the 'resident host on patrol' sign is clearly displayed, and you have the company mobile switched on and with you.
  • Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity to police.
  • Lone worker device in possession throughout shift, also.

If you are interested in applying please send an updated CV to find out more.