Resident Manager - Build to Rent

Posted 18 August 2022
Salary£42000 - £43000 per annum + + Bonus + Commission
LocationLondon
Job type Permanent
DisciplineReal Estate Management, Operations & Service Delivery
ReferencePR/028384wesdhs_1660906697
Contact NameJoe O'brien

Job description

Our client is looking for a Resident Manager to join their multi billion pound Build to Rent project.

Job Description of the Resident Manager:

The goal of the Resident Manager is to ensure the smooth operation of the buildings and an excellent customer experience from move-in to move-out.

Tasks include but are not limited to:

* Delivering a customer focused environment through structured processes and relationship building

* Reviewing resident and visitor feedback

* Ensuring a robust strategy to deliver the development ancillary revenue targets

* Manage the development of your team including learning, development and growth

* Produce weekly/monthly reports on renewals/trends and resolution rates

* Operational administration * Plan and support all apartment inspections

* Ensure all matters of Health and Safety are adhered to.

As Resident Manager you will need to be a great multi-tasker with bundles of energy. The ideal candidate will have experience in the build-to-rent sector and have excellent people management skills.

Other Skills and Attributes of the Resident Manager

* ARLA/ AIRPM qualifications- desirable but not essential

* Staff training experience

* Experience in customer facing roles

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