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Resident Service Manager - Build to Rent (Wembley)

Posted 28 August 2023
SalaryUp to £45000 per annum + + Bonus
Job type Permanent
DisciplineProperty Management & Operations
Contact NameJoe O'brien

Job description

What is Build to Rent?

Build to Rent are new build developments designed specifically for renting. They come with a range of perks from a dedicated on-site team and purpose built communal spaces.

Why is Build to Rent (BtR) a great career option?

Savills has forecast that there will be 1.75 million properties provided by the BtR sector in ten years' time. We're at currently around 60,000 so set for huge growth.

If you look at the predicted growth in the sector over the next few years, there is a fantastic opportunity to progress your career and be at the heart of the sectors growth.

Does BtR suit you?

If you enjoy dealing with people Build to Rent is a great option for you. On each scheme you will have an entire team which deals with everything from the customer service, property management, leasing and customer events. Each day is varied, and this is one aspect of working in the sector most people enjoy.

If you have experience in a customer facing role - whether from retail, airlines, hospitality, leisure, co working, student accommodation or other similar sectors there is a great opportunity for you in Build to Rent.

What does this role entail?

Responsible for the customer services of a flagship development. Ensuring that all the resident services are carried out to a high standard and are delivered timely, accurately and in a cost effective manner. To act as the face of the development with residents and visitors, enhancing the overall customer experience.

  • Organising residents events and managing budget spend

  • Marketing & Advertising

  • Understand the lettings market

  • Ensure appearance of property meets required standards

  • Generate new lets & arranging tenancies

  • Managing Maintenance

  • Arrears & Renewals
  • Managing people

Experience required

  • Strong customer service, including negotiation skills and dealing with difficult situations.
  • Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems, (training on in house systems will be provided).
  • Proactive, positive and can do.
  • Enthusiastic and passionate about customer service.
  • Professional and credible.
  • Results driven.

Please send your CV to Joe O'Brien at to apply

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