Senior Client Accounts Manager

Posted 16 June 2024
Salary£35000 - £50000 per annum
Job type Permanent
DisciplineEstate Agency, Property Sales, Lettings & Customer Care
Contact NameRachel Blight

Job description

Job description

Job Title: Senior Client Accounts Manager

Experience Required: Residential Lettings Accounting

Salary: £42,000 - £50,000 PA + benefits

Location: Manchester or Exeter


Growing at an exponential rate across the National Estate Agency landscape; our client is seeking a Senior Client Accounts Manager to sit within their Investment Management team in this newly created position. The role will oversee the Client Accounts team and can be based from either their Manchester or Exeter offices. Standard working hours are Monday to Friday, 9.00am to 5.30pm with 1 day remote.

The Senior Client Accounts Manager will work alongside the Senior Director and Operations Manager to deliver and maintain client accounts with appropriate controls, processes and oversight with a strong focus on cost tracking, anti-fraud controls, and debt recovery.
Ensuring compliance with existing client accounts, internal policies and external requirements such as client money protection, PCI compliance and record keeping.
Working alongside the client managers to maintain accurate records, improve KPI reporting and taking ownership of the day-to-day relationships with key third parties.
Overseeing daily account processes this includes but is not limited to receipting payments, allocating funds, reconciliations & updating our CRM systems.
Providing regular updates and reporting on key performance indicators to department heads.
Carrying out people management activities.

Required Skills & Experience:

  • Proven experience of handling client money within residential property lettings.
  • An advanced knowledge of accounts payable, cashiering, account reconciliation, bank reconciliation, accounts receivable, purchase ledgers, client funds management, client money protection and statutory requirements.
  • Ability to advise the Governance, Operations and Finance teams on client accounting topics that could impact the business.
  • Solid presentation skills with the ability to grow and nurture relationships with key stakeholders.


  • Employee Assistance Programme which offers free counselling support sessions.
  • Annual leave purchase scheme, enabling you to buy up to 5 extra days of holiday per year
  • Smart Tech Scheme
  • Cycle2Work Scheme
  • Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
  • Electric Vehicle Scheme enabling salary sacrifice payments for top of range EV's
  • Loyalty schemes with special days and celebrations for length of service
  • Support with professional development by funding professional qualifications
  • And of course, company socials to bring people together!

Please send an application to be considered for this opportunity.