Sales and Lettings Manager - Private Rental Sector - £45,000 + Bonus

Are you a dynamic and results-driven leader within letting/sales? Do you thrive in a fast-paced environment where you can make a real impact? Do you currently work within agency but want to use your experience working with landlords who are already clients of the business?

We are seeking an experienced Sales and Lettings Manager to oversee a substantial private rental portfolio of 1,100 - 1,200 properties and lead a high-performing team within the sector.

The Role:

This is a pivotal position within this organisation, offering the opportunity to drive growth and deliver outstanding service to clients and investors. We are looking for a hardworking, enthusiastic, and motivated individual who will:

• Manage, guide, and support a team of 7, including Negotiators, Administrators, a Business Development Executive, and a Lettings Manager.

• Be the primary point of contact for large-scale investors, offering strategic support and ensuring smooth collaboration with mobilisation teams.

• Promote a positive brand image while providing exceptional customer service.

• Drive team performance, ensuring the portfolio continues to grow successfully.

• Monitor and manage service levels, ensuring high standards across all operations.

Key Responsibilities:

• Conduct monthly team meetings and one-to-one performance reviews.

• Collaborate closely with the Property and Operations Manager to ensure seamless customer transitions.

• Oversee end-of-month reporting, ensuring accuracy and efficiency.

• Support strategic planning and business growth initiatives.

• Train and develop the team to maintain exceptional service standards.

• Drive new business generation, meeting targets and successfully onboarding new clients.

• Ensure high-quality marketing and lettings activities, tracking response times, void periods, and compliance.

• Produce monthly newsletters and market insights.

• Attend investor and sales agent meetings, fostering strong relationships.

• Regularly report on key performance indicators, including cash collection, arrears, investor payments, and tenant balances.

What We're Looking For:

Qualifications & Experience:

• Proven experience in exceeding customer needs and working within a customer-facing role.

• Experience managing a team within the property sector, ideally management of sales focussed employees

Key Skills & Attributes:

• Exceptional communication skills, both verbal and written.

• Strong organisational skills with meticulous attention to detail.

• A passion for customer service and a drive to deliver outstanding results.

• A positive, can-do attitude, dependable, and proactive.

• Confident, approachable, and enthusiastic, with the ability to lead and inspire a team.

• The ability to work on your own initiative, ensuring tasks are completed efficiently and effectively.

This is an exciting opportunity for a motivated individual looking to take the next step in their property career. If you are ready to take on a leadership role within a thriving rental sector and make a real impact, we want to hear from you!