Customer Care Manager

Location: Stansted Mountfitchet with frequent site visits
Salary: Up to £55,000 + a car allowance
Contract: Full-time, Monday-Friday

Highlights:

• Lead customer care operations for an award-winning heritage property developer specialising in listed buildings
• Manage a dedicated team whilst working collaboratively with project and sales departments
• Drive exceptional service standards that consistently rank among the top performers in benchmark surveys

About the opportunity

A prestigious property developer specialising in the sensitive restoration of historically significant buildings is seeking an experienced Customer Care Manager to join their team. This role offers the opportunity to work on unique heritage projects, ensuring each customer receives an outstanding level of service from exchange of contracts through to aftercare.

What makes the role exceptional

This position provides a rare opportunity to be involved in the restoration and conversion of some of Britain's most architecturally significant buildings. You'll be working with a company that prides itself on maintaining the highest standards of construction, blending historical preservation with modern living requirements. The role offers genuine career development within a respected organisation that values quality, craftsmanship and customer satisfaction above all else.

Key responsibilities

• Act as the main point of contact for customer care, working closely with project teams to manage expectations and ensure swift resolution of defects
• Conduct thorough quality inspections of completed units, maintaining rigorous adherence to high-quality construction standards
• Lead home demonstrations in a professional manner, advising customers on property features and maintenance
• Monitor and manage subcontractor relationships, ensuring remedial work is completed promptly and to high standards
• Provide detailed analysis and feedback on performance trends to senior management
• Build positive relationships with customers from exchange of contracts through to completion
• Manage assigned developments to consistently achieve top industry benchmark ratings for customer satisfaction

Requirements

• Minimum 5 years' experience in construction or customer care management
• Sound practical knowledge of the construction process, ideally with on-site experience
• Experience in dealing with listed buildings (preferred)
• Team management experience with strong leadership skills
• Excellent communication skills, both verbal and written
• Strong attention to detail and problem-solving abilities
• Good cost management skills
• Computer literacy including Word, Excel and email applications
• Clean driving licence

Rewards and benefits

• Competitive salary package
• Opportunity to work on unique heritage properties of significant architectural importance
• Career development within an established and respected company
• Professional working environment with a focus on quality and craftsmanship
• Company car or car allowance (to be confirmed)
• Pension scheme
• Private healthcare
• Performance-related bonus scheme

We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background.