Concierge

Location: Hammersmith and Fulham

Salary: £28,500 - 30,000

Contract: Full-time (4 on 4 off)

Highlights:

• Represent a prestigious property management company at the forefront of resident service
• Develop valuable skills in asset and contract management
• Be the trusted face of exceptional customer care in a luxury setting

About the opportunity

A meticulous property management company is seeking a dedicated Concierge to join their team at a premium residential development. As the face of the development, you'll provide exceptional front-of-house customer service while supporting crucial operational processes that ensure the property maintains its high standards.

What makes the role exceptional

This position goes beyond traditional concierge duties, offering you the chance to develop valuable skills in property management while representing a company that values excellence. You'll build meaningful relationships with residents while gaining exposure to asset management, risk assessment, and contract administration systems. The role provides a perfect blend of customer-facing responsibility and behind-the-scenes operational involvement in a prestigious setting.

Key responsibilities

• Deliver exceptional front-of-house customer service as a brand ambassador
• Respond professionally to resident queries, complaints and concerns
• Support asset management routines including mobilisation, risk assessments and contract management
• Maintain detailed records and ensure compliance with all systems and procedures
• Demonstrate empathy and understanding when addressing resident needs
• Liaise with key stakeholders including clients, contractors and internal teams
• Report on compliance levels and recommend improvements
• Support the wider team with financial management awareness

Requirements

• Exceptional customer service skills with a professional, empathetic manner
• Meticulous attention to detail and systematic approach to work
• Strong communication abilities both verbally and in writing
• Ability to build positive relationships with residents and colleagues
• Commitment to health and safety procedures
• Computer literacy with ability to learn proprietary systems
• Dedication to maintaining the highest standards in all aspects of work
• Collaborative team player who supports colleagues

Rewards and benefits

• Competitive salary package
• Professional working environment in a prestigious development
• Opportunity to develop valuable property management skills
• Being part of a company that values meticulousness, dedication and innovation
• Supportive team environment focused on excellence
• Opportunity to make a tangible difference to residents' living experience
• Clear values-based culture promoting wellbeing and professional growth

We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background.

To discover more about this exceptional concierge opportunity, please get in touch with our team today.