Are you someone who genuinely enjoys helping people and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?

We're looking for a Aftercare Coordinator to join a growing property developer's aftercare team in London. This is a hybrid role based in London two days a week, with the flexibility to work from home the rest of the week.

You'll be the friendly, reliable point of contact for new homeowners helping them navigate everything from initial enquiries to resolving warranty issues and making sure they feel supported every step of the way.

What you'll be doing:

• Handling customer queries via phone, email and webchat from the first point of contact through to resolution

• Coordinating warranty and aftercare issues with contractors and internal teams

• Keeping customers informed, following up promptly, and making sure nothing slips through the cracks

• Logging interactions and updates accurately in internal systems

• Occasionally visiting new developments to investigate or follow up on issues

• Escalating more complex cases when needed but always aiming for a positive, efficient outcome

What we're looking for:

• Solid customer service experience, especially if it's in housing, new build aftercare, or property management

• A calm, confident communicator who can handle difficult conversations with empathy and professionalism

• Someone organised and detail-oriented, who enjoys bringing structure to busy days

• Bonus points if you've worked with defect management or understand new build warranty processes

• A driving licence and access to a car would be helpful, as occasional travel to developments is involved

What's in it for you:

• A competitive salary of £35,000

• 5% annual bonus

• 35 days of annual leave (including bank holidays), with the option to buy or sell extra days

• Matched pension contributions up to 7%

• Healthcare cashback plan

• Discounts on everything from cinema tickets to high street brands

• A supportive team, genuine flexibility, and plenty of scope to grow and develop

This is a great opportunity to join a team that cares about doing things well and making a difference to the people who call these homes their own.

Sound like you? We'd love to hear from you. Apply today.