Property Management Lead

About the Company

Independent, boutique-style estate agency in Queens Park redefining luxury sales, lettings, and property management. Since the launch in 2022, the agency has become one of the most respected independent firms in the area, trusted by clients for sharp thinking, honest advice, and genuine accountability.

Position Overview

My client is seeking an experienced and Senior Property Manager to lead the Property Management and compliance division. You will oversee and manage approximately 75 high- quality residential properties, with plans to reach 100 within 12 months.

As a senior team member, you will also lead tenancy progression, ensuring compliance is met to a high standard.

There is much room to learn and grow in this position - as the business scales, so will you and your role.

Key Responsibilities

• Oversee and manage circa 75 high- quality residential properties

• Oversee the full tenant lifecycle: referencing (Goodlord), tenancy preparation, deposit registration, move-in, and ongoing management
• Progress new tenancies and manage renewals, arrears, and invoicing via PayProp
• Arrange check in's, check out's and mid term inspections
• Build strong relationships with landlords and tenants
• Prepare and execute agreements through DocuSign
• Coordinate maintenance, inspections, compliance, and contractor relationships via Reapit
• Resolve challenges and uphold service standards
• Communicate clearly and professionally with tenants, landlords, and internal team
• Attend and contribute to meetings, ensuring organisation and attention to detail

Essential Requirements

• 4+ years' experience in residential property management; team leadership experience preferred
• ARLA Propertymark level qualified or equivalent experience
• Strong financial and analytical management skills: rent collection, budgeting, rent tracking
• Proficient in tenancy platforms; Goodlord, deposit schemes, PayProp, DocuSign, and Reapit
• Excellent written and spoken English with strong organizational skills
• Confident communicator who participates actively in meetings and can mentor others
• Ability to work both independently and collaboratively with the team
• Meticulous attention to detail and strong problem-solving ability especially when trouble shooting tenant maintenance requests.
• Understanding and acting on opportunities to grow the department both in unit numbers and revenue.

Benefits

• One day working from home after initial induction
• Day off for moving home
• Birthday day off
• Annual team trip incentive
• Flexible culture with opportunities to progress
• Collaborative, creative, high-trust environment