Community Assistant

About the Role

We are seeking a dedicated Community Assistant to join our team in delivering exceptional day-to-day management of the property and its residents. Working collaboratively as part of a dynamic team, you will be responsible for marketing, building maintenance coordination, tenancy administration, and creating an outstanding resident experience to achieve occupancy and retention goals.

Key Responsibilities

Community & Resident Experience

• Work collaboratively with team members to deliver exceptional resident living experiences
• Create positive, memorable experiences for all residents
• Deliver comprehensive front of house services that anticipate and exceed resident expectations
• Respond professionally to customer queries and complaints, following established procedures
• Support and coordinate community events and activities
• Develop and maintain local knowledge resources relevant to resident needs (travel, entertainment, amenities)

Sales & Marketing

• Conduct property viewings and tours for prospective residents
• Follow up on enquiries and drive sales conversions
• Participate in marketing activities including open days and promotional campaigns
• Promote tenancy extensions and additional revenue streams

Administrative & Financial

• Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases
• Chase outstanding rent arrears in accordance with rent collection procedures
• Raise purchase orders following established procedures
• Process tenant refunds in a timely manner and in line with company policy
• Monitor and maximize efficiency of utilities

Operations & Compliance

• Establish and maintain relationships with university clients
• Assist with seasonal preparations including move-in and move-out processes
• Complete Health and Safety compliance activities in line with company policies and procedures
• Participate in on-call roster to provide out-of-hours emergency support for the community as required

Essential Requirements

Experience & Skills

• Significant experience in a customer-facing service delivery role
• Excellent customer service skills with a proven track record
• Strong team player with excellent relationship building and influencing abilities
• Ability to work autonomously, making decisions and taking action when required
• Fluent verbal and written communication skills in English
• Excellent organizational skills with ability to multi-task and prioritize effectively
• Strong numerical skills
• Cultural awareness with ability to adapt communication and negotiation styles to different audiences
• Flexible and adaptable approach to work, thriving in changing environments
• Enthusiastic about delivering exceptional experiences and continuously improving knowledge

Knowledge & Qualifications

• Good level of general education
• Proficient in Microsoft Office suite (Word, Excel, Outlook)
• Experience with databases and booking systems (training provided on in-house systems)
• Knowledge and understanding of UK Health and Safety requirements and legislation