Operations Assistant

Salary: £35,000-£40,000 (depending on experience)
Hours: Full-time, 9:00 AM - 5:00 PM, Monday to Friday
Location: Hybrid (3 days office-based, 2 days remote)
Annual Leave: 28 days (plus bank holidays)
Contract: Permanent

About the Organisation

This long-established charitable foundation supports people facing financial hardship and disadvantage in London. With a strong focus on helping young people overcome barriers to education and employment, the foundation awards grants to individuals, schools, and community organisations to create lasting change and opportunity.

The organisation also manages a substantial property portfolio, generating income that supports its charitable mission. The small, dedicated team works collaboratively to deliver positive outcomes for the local community.

The Role

The Property Operations Assistant plays a vital role in ensuring the smooth running of its residential and commercial property portfolio. This is a hands-on position, ideal for someone who enjoys variety, problem-solving, and maintaining high standards of service.

You'll work closely with colleagues, tenants, contractors, and suppliers to keep operations running efficiently, ensuring compliance, accuracy, and great customer experiences across all areas of work.

Key Responsibilities

Property Management

• Provide a high level of customer service to tenants, contractors, and suppliers, resolving queries efficiently.

• Manage tenancy administration, including onboarding, renewals, and documentation.

• Log and progress maintenance and repair requests, ensuring timely resolution.

• Ensure all properties remain compliant and accurately recorded in the CRM system.

• Oversee inspections, meter readings, and related invoicing.

• Manage keys, appointments, and inspection schedules.

• Keep up to date with property management best practices and regulations.

Office & Administrative Support

• Support the smooth running of the office, including handling calls, emails, and correspondence.

• Manage office supplies and maintain an organised working environment.

• Conduct regular compliance checks, including fire alarm, lighting, and water testing.

• Occasionally support evening events (time off in lieu provided).

About You

Essential Experience & Skills

• Experience in a property management, Lettings Coordination, Renewals, Tenancy Progression.

• Proven ability to deliver exceptional customer service.

• Strong written and verbal communication skills.

• Confidence in handling basic financial data and reporting.

• Proficiency in Microsoft 365 (Word, Excel, Outlook, SharePoint).

• Excellent attention to detail and organisational skills.

• Understanding of core property management principles.

• Ability to manage workload and deadlines effectively.

Personal Qualities

• Organised, adaptable, and proactive.

• Calm and diplomatic when handling challenges.

• Able to build strong working relationships with a range of people.

• Motivated, resourceful, and team-oriented, while confident working independently.

What's on Offer

• Salary: £35,000-£40,000 (depending on experience)

• Working Hours: 9:00 AM - 5:00 PM, Monday to Friday

• Hybrid Working: 3 days in the office, 2 days remote

• Annual Leave: 28 days (plus bank holidays)

• Pension: Employer contribution scheme

• Professional Development: Annual training budget of up to £2,000

• Other Benefits: Annual eye test voucher

Contact for more information