The primary role objective of the Resident Service & Leasing Associate is to provide exemplary customer service to current and prospective residents, including a focus on renting apartments and retaining residents.

What will you do?

• Conduct leasing tours with prospective residents.

• Using Company approved material and procedures quote prices and lease terms

• Accept applications for residency. All activities shall be conducted within regulatory and legislative requirement

• Answer phones using a strong and professional greeting approved at the community

• Describe community to future residents and attempt to set an appointment with the prospect

• Promote a professional and courteous attitude with residents and peers

• Provide move in coordination and new home orientation support

• Consistently stand and greet all Prospects and offer refreshments

• Use company service requests software to properly fill out and communicate resident needs to Maintenance Manager

• Respond to resident communications via email, phone calls, and voicemails

• Previous customer service work or property management experience is beneficial, but not required for this entry level leasing and service associate position

• Ability to communicate well with people and create an atmosphere for them to feel comfortable quickly

• Assertiveness

• Professional appearance and demeanour

• Strong organisational skills

• Telephone etiquette

• Good verbal skills

• Strong customer service representation

• Ability to read and write English fluently, and the ability to accurately perform basic to intermediate mathematical functions