Property Management Associate
📍 Manchester
💰 £30,000 - £32,000
🕒 Hybrid working - minimum 4 days per week in the office

We're currently recruiting for a Property Management Associate on behalf of a rapidly growing residential property business in Manchester. This is an excellent opportunity for someone with property management experience who enjoys working in a fast-paced, customer-focused environment and wants to be part of an ambitious and expanding organisation.

The successful candidate will support the wider Property Management team in delivering a high-quality service to residents, ensuring compliance processes are maintained, repairs are managed efficiently, and customer queries are handled professionally.

Key Responsibilities

Customer & Tenant Support

• Manage inbound and outbound calls and emails, ensuring a high standard of customer service.
• Respond to and redirect enquiries to the appropriate teams where required.
• Arrange and manage resident appointments within agreed service levels.

Property Management & Compliance Administration

• Maintain accurate property and tenant records across internal systems.
• Coordinate inspections, maintenance requests and repair works with contractors and residents.
• Prepare reports, correspondence and general property administration.
• Ensure compliance documentation such as EICRs, Gas Safety Certificates, EPCs and Right to Rent records are accurate and up to date.
• Log, monitor and close repair cases where appropriate.
• Organise and archive documents securely and accurately.

Repairs, Maintenance & Contractor Coordination

• Liaise with suppliers and contractors to arrange works, confirm access and obtain updates.
• Monitor appointment completion and escalate delays or issues promptly.
• Support Property Managers with tracking repair progress and outcomes.

Handover & Onboarding Support

• Assist with setting up new properties on internal systems including SLM, Qube and FixFlo.
• Support mobilisation and property handover activities across the wider business.

Billing & Administrative Support

• Assist with supplier payments, invoices and utility or council tax billing.
• Support rent account reviews and arrears administration where required.

Internal Collaboration

• Work closely with teams across Property Management, Lettings, Customer Operations, Finance and Portfolio Management.
• Build strong working relationships internally and with external stakeholders.

Skills & Experience Required

Essential

• Minimum 2 years' experience within residential property management.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Comfortable managing phone and email enquiries in a busy environment.
• Strong attention to detail and accurate record keeping.
• Proactive and solutions-focused approach.

Desirable

• Experience within property management or lettings.
• Familiarity with systems such as SLM, FixFlo or Qube.
• Understanding of landlord compliance and housing standards.

What Our Client Is Looking For

• A proactive individual who thrives in a fast-moving environment.
• Someone with a customer-first mindset and strong collaborative approach.
• A team player who is passionate about delivering excellent service and improving processes.

Benefits

• Pension contribution of up to 15%
• Annual performance-related bonus
• Share schemes including free shares
• Flexible lifestyle benefits and discounted shopping
• 24 days' holiday plus bank holidays
• Wellbeing initiatives and enhanced parental leave policies