Role Overview

Our client is a global real estate investment and operating company with a substantial UK residential BTR portfolio, currently expanding with a clear strategic focus on operational excellence and regulatory leadership.

With the Renters' Rights Act reshaping the regulatory landscape - particularly around Section 13 rent challenges - the business is centralising expertise to ensure a consistent, defensible and fair approach to market rent determination across the portfolio.

Sitting within the Investment team, the Rent Review & Tribunal Analyst is a newly created pivotal role supporting the Revenue Management function to oversee rent challenges referred to the First-tier Tribunal (FTT) Property Chamber, ensuring high-quality evidence preparation, robust market analysis, and strong regulatory compliance.

This role blends analytical depth, regulatory insight, and operational coordination, acting as an internal specialist who supports the business in protecting income integrity while removing Tribunal involvement from on-site teams. You will build the rent evidence framework, manage case preparation, assist with Tribunal representation, and provide high-quality analysis on rental markets, competitors, and Tribunal trends.

Key Responsibilities

Tribunal Case Management & Support

• Serve as the business's primary FTT representative for all Section 13 rent challenges
• Support the Business Performance Analyst; maintain accurate case records and audit trails
• Prepare and present evidence packs, rent schedules and analyses within statutory deadlines
• Coordinate all hearing logistics (virtual and in-person) ensuring well-prepared, compliant attendance

Market Rent Analysis & Evidence Preparation

• Develop and maintain a portfolio-wide methodology for evidencing and determining market rent
• Gather and analyse rental comparables (listings, achieved rents, lease terms and incentives); produce Tribunal-ready assessment packs
• Maintain records of challenges, submissions and determinations; feed learnings into pricing strategy

Portfolio Insight & Continuous Improvement

• Track Tribunal decisions; produce monthly dashboards on challenge volumes, success rates and risk exposure
• Provide regular reports on pricing shifts, rental elasticity, supply/demand trends and Tribunal implications for rent strategy
• Identify risk exposure, recommend mitigations and drive data-led improvements to rent-setting and pricing governance
• Maintain a key working relationship with the Portfolio Administration team to ensure rent collection processes run smoothly (deferring S13 decisions, receiving challenge notices, updating tenant ledgers, etc)

Stakeholder Management & Advisory

• Act as central escalation point for Operations on rent disputes
• Provide structured guidance to Site Teams to reduce Legal escalation
• Maintain cross-functional relationships across Asset Management, Finance, Legal, Compliance and Operations
• Deliver internal training on Tribunal process; communicate insights to support the business's objectives

Compliance & Governance

• Maintain expert knowledge of the Renters' Rights Act, Section 13, FTT procedures and licensing frameworks
• Ensure all rent challenge activity is fair, defensible and governance-aligned
• Develop internal policy on rent governance and regulatory risk; maintain a central comparables repository

Qualifications & Experience

Essential

• Strong analytical skills with the ability to interpret and present rental data clearly
• Solid understanding of residential rental values and market dynamics
• Confident communicator - written and verbal - able to prepare structured evidence packs and present in formal or quasi-judicial settings
• Understanding of residential leasing compliance, tenancy structures and licensing frameworks
• Excellent attention to detail and organisational skills
• Proficiency in Excel and data tools; comfortable working with large volumes of market data
• Ability to manage multiple cases and statutory deadlines concurrently
• Self-motivated and comfortable working independently in a developing regulatory environment

Desirable

• University degree in Real Estate, Finance, Economics, or a related field
• Experience of, or direct exposure to, the First-tier Tribunal (Property Chamber) or similar quasi-judicial forums
• Experience working with large, multi-asset residential portfolios
• Familiarity with rent benchmarking tools and market data platforms
• Experience in residential revenue management, asset management, valuation or lettings
• Additional industry-related qualifications (IRPM, ARLA, or similar)