Aftercare Officer – East London


  • Salary: £26000 - £28000 per annum
  • Location: London
  • Contract type: Permanent

Lucy Norman


Call me for a confidential discussion

020 7291 1519 Email

Aftercare Officer – East London

Our client is an extremely successful Housing Association based in East London. They are actively looking for and Aftercare officer to join there team and help provide an aftercare service for both homeowners, residents and help resolve repairs throughout their warranty and defect period.

This is a great opportunity for someone who has fantastic customer service experience.

The Role:

  • Be the first point of contact for residents requiring aftercare service
  • Deal effectively with telephone/email/text letter enquiries.
  • Taking quick ownership of issues raised
  • Diagnose work required and accurately report to builders/contractors and follow up necessary
  • Ensure the customer has a responsive and professional experience
  • Manage all customer complaints in line with the company’s complaints policy
  • Must adhere to timescales requires to complete necessary procedures.
  • Support the wider aftercare team

Further requirements

  • Customer service experience in a fast paced environment is essential
  • Excellent telephone skills required in a large unscripted environment
  • High levels of customer satisfaction is key
  • Knowledge of Arena based systems desirable
  • Requires some appreciation of the technical aspects of buildings essential
  • Excellent written and oral communication skills as some letter/email writing wll be required
  • Computer literate with a good proven competency in MS office
  • Strong organisation skills and the ability to multi task and meet deadlines

Salary £28,000

If you are interested or know someone that might be, please apply below or call 02072911519

Similar Jobs

A bespoke New Homes developer with schemes in Central and East London is seeking a fully experienced Temporary Sales Negotiator to act as an on-site sales administrator on one of their schemes in Barking. You are perfect for [...]

  • Salary: £10.50 - £12.50 per hour
  • Location: Essex
  • Contract type: Interim

A unique and bespoke developer is looking to hire a Head of Customer Care to lead the completions department for very bespoke and architecturally design-led developments throughout North London. The key function is to manage the completions process [...]

  • Salary: £40000 - £65000 per annum
  • Location: London
  • Contract type: Permanent

I am always looking for experienced / Senior New Homes, on-site sales negotiators. If you are in Kent, Surrey, Hampshire, Berkshire or London and fancy a change of scenery - please get in touch ASAP. If you have [...]

  • Salary: £25000 - £30000 per annum + 50,000+ OTE (dependent on experience)
  • Location: Surrey
  • Contract type: Permanent

One of my clients is a leading property company in Scotland and the North of England. They are looking for an exceptional New Homes Sales and Marketing / Business Development Manager to join them and develop and lead [...]

  • Salary: £35000 - £60000 per annum + £80,000+ OTE (salary flexible)
  • Location: Scotland
  • Contract type: Permanent
Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900