Allocations Team Leader


  • Salary: £35000 - £40000 per annum
  • Location: London
  • Contract type: Permanent

Allocations Team Leader

West London


An amazing opportunity has become available for an Allocations Team Leader to join a busy Social Housing provider. You will play an important role in the overall customer experience strategy and the delivery of general landlord duties. In addition to this you will also be responsible for the performance of the Allocations team, whilst maintaining exceptional customer service standards.

As the Allocations Team Leader you will be responsible for the following:

  • Ensuring the Allocations service is methodical, effective and legally compliant
  • Working with other Team Leaders / Managers across the organisation to ensure the customer process is up to standards
  • Encouraging and ensuring compliance to all legislation, regulations / contractual obligations
  • Providing management support and direction to the Allocations team, setting and maintaining a culture of high performance
  • Devising different interventions for each and every scheme that focuses on improving overall customer satisfaction

The ideal candidate will possess the following:

  • Experience within a large Housing Association or Local Authority within Housing Management and Allocations at Team Leader level, with a track record in running a Allocations Team
  • Excellent customer service skills, with demonstrated customer service improvements
  • Experience in getting the most out of a team, through coaching and performance management
  • Strong financial awareness with experience in delivering value for money and managing risk in budgets and contracts

For more information please do not hesitate to contact me – – 0203 056 0288

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900