Assistant Block Manager


  • Salary: £20000 - £24000 per annum
  • Location: South East
  • Contract type: Permanent

Assistant Property Manager

I am currently working on an exciting opportunity for an Assistant Property Manager to join a great team located in Bracknell, Greater London. My client specialises in the ongoing management of large residential developments, including the effective administration of +£20m of client service charge budgets. Based in Cambridge and with offices in London, Bracknell and Nottingham, my client works across East Anglia, London, the Home Counties, the South and East Midlands, and has plans for further growth. The Group also consists of separate Facilities Management and Legal businesses, employing over 200 people. My client prides itself on a commitment to excellence and customer service.

This is a key position in their Estate Management team. You will work in partnership with the Estate Managers to ensure a high standard of performance is consistently achieved. The role has 2 key parts: performing frontline communication with customers (eg. Resolving day to day queries and sending correspondence) and reactive maintenance management.


  • Provide frontline communication (telephone, email and correspondence) with leaseholders
  • Respond quickly to customer contact in an appropriate way (following company standards/protocols – not always by email) and always with a professional and helpful manner
  • Take accountability by following up and seeing things through to the end
  • Generate and send ad-hoc correspondence as required. This may involve letter writing/typing mail merging and mass mailings to residents, leaseholders and tenants
  • Maintain excellent relationships, especially with Client Directors and contractors
  • Resolve any problems/complaints from residents, tenants and lessees effectively and diplomatically
  • Ensure the online portal is kept up-to-date with relevant and accurate information
  • Handle reported maintenance issues in a timely and effective manner (following internal procedures), communicating with affected parties throughout the process
  • Contractor Management: Source quotes and place orders with contractors to carry out works
  • Ensure all insurance claims are handled promptly and reconciled appropriately
  • Ensure that health & safety legislation, policies and recommendations are adhered to at all times

Skills and Experience


  • A good standard of education is essential.
  • A property qualification (eg. IRPM Part 1) would be desirable but is not essential


  • Previous ‘frontline’ contact with customers is essential.
  • Prior experience with software systems such as database management and ordering/invoicing is essential
  • Prior experience with managing contractors is highly desirable
  • Excellent time management, prioritisation and project management skills.
  • Excellent communication skills: good letter writing, telephone manner and ability to brief third parties when required (eg. contractors)
  • Excellent computer skills: proficient in all Microsoft programmes and competent in mail merging
  • Knowledge of Qube would be an advantage
  • Good commercial skills: demonstrate commercial nous and a ‘value for money’ approach.

If you would like to find out more about this exciting Bracknell based Assistant Property Manager position please apply now and Jacob Gough will contact you to discuss the position in more detail.

Similar Jobs

Deverell Smith are working exclusively with one of the largest providers of privately rented housing in the UK, and a leading player in the Private Rented Sector. They own over 40,000 homes with an asset value of over [...]

  • Salary: £35000 - £45000 per annum
  • Location: South West
  • Contract type: Permanent

We are currently seeking an experienced, confident General Manager to manage a Build to Rent scheme, motivate and develop the team to ensure the absolute highest standards are maintained, and the best possible experience is given to the [...]

  • Salary: £40000 - £45000 per annum + Pro rata
  • Location: Surrey
  • Contract type: Interim

Fantastic opportunity to progress in your career in block management. Working in the city centre with a company that have a built an outstanding reputation, who are going from strength to strength. The company manages high end developments [...]

  • Salary: £35000 - £35001 per annum
  • Location: London
  • Contract type: Permanent

A world leading operator in the Build to Rent industry is seeking proactive individual with a keen interest in property. The successful candidate will help to create a community within the building by providing a high level of [...]

  • Salary: £26000 - £28000 per annum + OTE £32,000
  • Location: London
  • Contract type: Interim
Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900